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Support can be accessed once your in-person training session with a Product Expert has been completed. Your ShareVision subscription includes unlimited technical support to your Primary ShareVision Administrator. This is a valuable resource.
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#4 Fully Live - they’ve done as much as they can to go live and implement their site; maybe low frequency touchpoints for accounts in #5 during the first 12 months - useful tips, getting more invites, Yvonne personal outreach (she was interested in this - reaching out to clients using the PE queue to see if they had any custom work requests pending)
Name: Site Fully Live
#5 Ongoing Support - Onboarding Complete
Name: Site Complete - ongoing support
Onboarding of new client is considered complete. Yes, site is fully live. Clients set to #5 have a fully populated site full of users completing their daily responsibilities. Once in this stage, all that is needed is occasional outreach to provide helpful resources: i.e Getting More sessions, new site features in updates, infrequent check in. A client, depending on their speed of going live, may spend several months in this stage with little need of assistance from SV before their first year passes.