Password Reset Add-on
- Liz Griffin (Unlicensed)
- Steve W (Unlicensed)
- Brittany Hunter
Applies To Version(s): 3, 3.5, 3.7 - Add-on: Contact your ShareVision Product Expert to order.
Overview
The Password Reset Add-on feature allows users that have forgotten their password to have it reset automatically by the system without having to contact a ShareVision administrator.
Once installed, if a user enters an incorrect password three times in Internet Explorer they will be taken to a page that has “Forgot Password?” link.
In Chrome once the user enters an incorrect password, they need to click cancel on the log in box to be taken to a page that has “Forgot Password?” link.
Once that link is clicked the user will be taken to an online form where they can enter their email address. The add-on then searches for a user in your user list that has that email address assigned. If found, the user will receive a password reset email containing a link to an online form where they can reset their password. If the user has been disabled due to numerous failed password attempts, they will become enabled after resetting their password with the password reset add-on.
There are no settings for administrators for this add-on.
Below are some screen shots of what a user will see as they navigate through the password rest process.
Screens
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