Page Comparison

Option #1: Removing All Data and Documents Unassisted

There are features and knowledge base articles that provide you with the instructions for how to remove all data and documents from your site, including:

• Individual Data Exporting
• Document Libraries - Mapping to a Network Drive
• Document Libraries - Viewing the Properties of a Document Library and List Attachments
  • This knowledge base article includes sections for:
    • Removing Documents from Document Libraries in Windows Explorer
    • Removing List Attachments from List Items

As a friendly reminder, your subscription includes unlimited technical support. If you have any questions about how to proceed with removing everything from your site, please reach out to the ShareVision Support Team. 

Option #2: Removing All Data and Documents With Assistance

Our Product Expert Team can assist you with removing all data and documents from your site. They will work with you to determine the requirements and will provide you with an estimate. Then, if the billable time is approved, we will complete the work and provide you with the data and documents from your site. 

This option is billable.  Time spent to review requirements, document them and for our Dev Team to provide an estimate is also billable. You can apply any prepaid ours on your account for the estimate and for the time required for our team to export everything from your site.  To reach out to the Product Expert Team, please email: experts@sharevision.ca.

About Billable Time

Working with our Product Expert Team is billable. Billable time will be charged for time spent:

• On communication including meetings, phone calls and emails  

• Reviewing and documenting your request(s)

• Developing lists or forms or other similar work on your site for you 

• Working with our Dev Team to explore options based on your organization's requirements

• Developing custom solutions for your sitesite - depends on your subscription level

• On internal testing prior to sending it to you for your review and feedback

Our current standard hourly rate is $150. All billable hours will be billed to your account at this rate unless Service Bundles (prepaid hours) are purchased. Our Service Bundles provide your organization with a discounted hourly rate and the Service Bundles are only available if they are purchased in advance of accumulating billable time on your account. The Service Bundles include:

• Service Bundle 5 - 5 prepaid hours - $712.50* (5% discount)

• Service Bundle 10 - 10 prepaid hours - $1350* (10% discount)  

• Service Bundle 25 - 25 prepaid hours - $3000* (20% discount) 
  * Applicable taxes are extra and prepaid hours are non-refundable. Prepaid hours expire 2 years from the Invoice Date. For example, if a Service Bundle is purchased on July 15, 2023, the prepaid hours will need to be used by July 14, 2025. Any unused hours will expire on July 15, 2025.