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Applies To Version(s): 3, 3.5 & 3.7 |
About
Got a question? Thinking about upgrading to Sharevision Custom or adding Product Expert hours? Need some further assistance troubleshooting? Contact us by phone, email, or using our online support form. You can also click on the Feedback link in the top right corner of every ShareVision page to send along your concerns.
The current support form offers users a search bar which returns help pages related to your issue, just describe what you are trying to do or have trouble with and browse the pages returned for your answer or solution. If you can't find your answer through our help pages or have an urgent issue such as 'site down' navigate to the three sections below and choose a category suited to your request.
Site Down
If you cannot access your site choose this option when contacting us via the support form.
Something Not Working?
If you notice a feature or some functionality of your site is not working as it should, choose this option.
Guidance
Make a request for guidance using this option for assistance in using ShareVision.
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The more information provided at this stage the quicker your request will be dealt with. Detailed information allows for thorough and swift troubleshooting from the support team. |
How - To
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Alternative Email - If you would like another user to be kept abreast of the issue or if they need to contribute in any way to the request, add their email address to this field so they also receive updates Summary - Give your request a title that best reflects the issue
Description - As already advised, a detailed description allows the support team to troubleshoot thoroughly and therefore resolve your issue in a timely manner, reducing the need to request more information from you
Affected URL - If applicable paste a link to the page affected on your site Click Path - Show us how you get to where the issue is within the site e.g. Site Actions > All Site Content > Individual Goal List Attachment - If you are able to attach screenshots of what you are seeing this can be very useful
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SHAREVISION HOURS Monday to Friday 6 AM – 5 PM Pacific time ShareVision Support Sales
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