Tutorials and Help
- Lisa Barnett
- Support Desk
- Jenna Chernoff
Table of Contents
Overview
The Tutorials and Help section is where Site Administrators can go to receive assistance with all things ShareVision.
Requirements/Dependencies
Before accessing Tutorials and Help, you will need to
Login with Site Administrator permissions
Have an idea of what you need help with on your ShareVision site
Instructions
How to Access Tutorials and Help
There are two ways to access the Tutorials and Help section of your site: from the user facing side or from Site Administration
Accessing Tutorials and Help from the user facing side:
Login to ShareVision with a user account that has Site Administrator permissions.
Click the Tutorials and Help button
The button will bring you directly to the Tutorials and Help Page
Accessing Tutorials and Help from Site Administration:
Login to ShareVision with a user account that has Site Administrator permissions.
Select (click on) your name in the upper right hand corner
Select Site Administration on the menu that appears
The Site Administration Home page will be displayed. Select Tutorials and Help in the Site Settings section
The Tutorials and Help Page will be displayed
Tutorials and Help
The Tutorials and Help Page is broken down into three separate sections: Tutorials, Knowledge Base and Support Forum.
Tutorials
The Tutorials section is where all the video walk throughs of ShareVision features will appear. When first clicking into Tutorials and Help, a pop-up will automatically display with the video tutorials.
You can choose to watch the videos immediately to simply press the 'X' to close the pop-up.
To access the available video tutorials without the pop-up, click the View ShareVision Tutorials button
The available tutorials will appear on the bottom right side of your screen along with a tracker of your progress. Click a tutorial from the list and a pop-up will appear within ShareVision with the selected video, press Play.
Knowledge Base
The Knowledge Base is a collection of articles covering a wide variety of topics. Each article focuses on an aspect of ShareVision and provides a breakdown, best practices, and step by step instructions to set up the selected feature.
To access the Knowledge Base click View ShareVision KB
A separate browser tab will open for the Knowledge Base. Articles can be found using the either:
The sections on the left
The search bar.
Once clicking on an article it will appear. Each article has a Table of Contents at the top to ensure you are able to find all necessary information.
Clicking on a section will take you directly to that point in the article. At the end of the article there will be a list of related articles that could be useful. Select an article in Related Articles to be taken directly there.
Community Forum
The
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