In-App Support

Owned by
Support Desk
Last updated: Feb 12, 2021
2 min read

You are able to sent and review your support issue from your site using the in app support feature.

This feature is only available for users with Site Administration permissions

Create a new support ticket

To create a new support ticket

  1. Navigate to the page with the support issue

  2. Select the “New Support Request” option in the support icon

  3. In the Screen Share pop-up window

    1. select the “Application Window” option

    2. select the browser application with your site page from step 1)

    3. select the Share button

  4. In the form enter as much detail about your support issue as possible

    1. Click Path - the steps taken to get to the page with the support issue (e.g Home Page > Residence portal > Seaside Home Residence > Residence Documents Page)

All emails added to the “Email participant” field will be copied on all communication for the issue

 

5. Select the Send Request to Submit the support request.