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Site Down: How To Let Us Know

Site Down: How To Let Us Know

Owned by Lisa Barnett
Last updated: Jan 20, 2025



Overview

  • While we do our best to prevent your site from being unavailable, if your site goes down, please follow the steps below to let us know.

  • As the ShareVision Support Team is available Monday to Friday from 6 AM to 5 PM PST, if your site goes down, we recommend that you log a Site Down support request from our website.

  • Email messages sent to other team members or to other teams may not be responded to as quickly. 



Logging a Site Down Support Request

  1. Go to our website: https://www.sharevision.app/

  2. Select V3/V4 CUSTOMERS



  3. The Support web page will be displayed. Select Log On to the Support Portal

  4. The Log in window will appear. Enter the email address associated with your ShareVision Support Account and select Next



  5. Next, enter the password for your ShareVision Support Account and select Log in


  6. You will now be logged in and can select Site Down


  7. Please enter a brief description. 


  8. You can enter an alternative email address. Any email addresses entered in this field will receive updates only. If you would like to update this support request by email, you must reply to any email message about the site down issue with your ShareVision Support email address which is the email address you used to log onto the ShareVision Support Portal.

  9. Select Send to save this request and it will be sent to the ShareVision Support Team. 



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